Terms of Use
The online sale on Tieapart.com is managed by the SleekRock of MDS. E-commerce Management and coordination of San Giustino - Perugia - Italy.
COMPANY DATA
Sleekrock of Mauro Del Siena
Loc. Il Colle, 1-06016 San Giustino
Perugia - Italy
Tel. +39 075 9288 136
e-mail: info@tieapart.com
Registration number in the Companies Register of Perugia IT: PG - 283 877
Tax Code: DLSMRA68D08I155V
VAT code: IT03363850540
CUSTOMER SERVICE
Our Customer Service is available through Telephone, e-mail and chat.
Real-time assistance via telephone and chat is available Monday through Friday from 10.00 a.m. till 6.00 p.m. (Italy UTC/GMT: +1)
To contact us, just click on the link "Contact us" on the homepage and fill out the online form or alternatively send an e-mail to this address: customerservice@tieapart.com
SHIPMENTS AND DELIVERY
The shipping costs are accounted depending on the cart total and on the Country of destination:
ITALY (including islands)
Standard (2-5 days): Free of charge over 89€, € 8,50 if the order is less than 89€
Express (1-3 days): Free of charge over 89€, € 12,00 if the order is less than 89€.
EUROPE (Austria, France, Germany, Monaco, Slovenia)
Standard (3-5 days): Free of charge over 89€, € 12,99 if the order is less than 89€.
EUROPE (Others)
Standard (3-6 days): Free of charge over 89€, € 14,99 if the order is less than 89€.
UNITED KINGDOM (U.K.)
Standard (4-6 days): Free of charge over 178€, € 15,99 if the order is less than 178€
Customs Duties and any ancillary expenses are charged to the customer (See paragraph Duties and Customs Clearance Costs).
SWITZERLAND-LIECHTENSTEIN
Express (3-5 days): Free of charge over 178€, € 18,00 if the order is less than 178€
Swiss Customers are required to pay Customs Duties to the courier (See paragraph Duties and Customs clearance costs).
RUSSIA and UKRAINA
Express (8-20 days): Free of charge over 267€, € 36,00 if the order is less than 267€
Customs Duties and any ancillary expenses are charged to the customer (See paragraph Duties and Customs Clearance Costs).
Due to the current crisis between Russia and Ukraine, shipments and purchases are suspended to and from these countries. We sincerely hope they will restore peace as soon as possible.
USA and CANADA
DHL Express (3-6 days): Free of charge over 356€, € 40.95 for orders under €356
UPS Express (3-5 days): Free of charge over 356 €, € 46.00 for orders under €356
Customs Duties and any ancillary expenses are charged to the customer (See paragraph Duties and Customs Clearance Costs).
REST OF THE WORLD
(Australia, China, United Arab Emirates, Hong Kong, India, Japan, Mexico, New Zeland, Saudi Arabia, Singapore, South Korea)
Express (6-12 days): Free of charge over 445€, € 49,00 if the order is less than 445€
Customs Duties and any ancillary expenses are charged to the customer (See paragraph Duties and Customs Clearance Costs).
In case of return from "Rest of the World" countries, the shipping costs are always charged to the customer.
-Shipment:
Our couriers deliver from Monday to Friday during office hours. 3 delivery attempts will be made, after that, the goods will be returned to our stores. You can specify a delivery address other than the billing one, as long as it is within the same country.
-Shipping times:
Our warehouse ships from Monday to Friday at 12.00 am orders placed and paid before 11.30 am will be shipped the same day, orders placed in the afternoon will be processed and shipped within the next business day, except for not available products marked as "orderable" which need of a few days of reassortment. Orders are processed and shipped only after payment confirmation.
-Transportation and delivery times:
The logistics system allows us to deliver packages in a time between 48 and 120 hours. You can not in any way change the delivery schedule. It is however possible to leave a note during purchase to communicate any details to the courier to facilitate delivery. Delivery times may be delayed with respect to what is indicated, as a result of extraordinary and/or unforeseen events beyond our competence and/or periods of intense movement such as Black Friday or Christmas.
-Shipping Documentation and Traceability:
As soon as the package will be sent, the customer will receive the invoice and an email with tracking code and a direct link to the website of the courier used.
-Duties and customs clearance
All shipments made by Tieapart.com depart from warehouses located in Italy or within the European Community. Duties, customs fees or any other expenses necessary for the customs clearance of the goods are charged to the customer, without the possibility of reimbursement or request for reimbursement by the customer to Tieapart.com. The customer who places an order on Tieapart.com from a country outside the European Union assumes responsibility for the payment of customs fees and any duties required by his country of origin.
-Post-purchase Feedback:
Seven days after the purchase on Tieapart, the customer will receive a request for feedback by e-mail. Our certified feedback system is managed by a very reliable certified company called Verified Review.
A reminder might follow the first e-mail remind the customer to express his opinion on the service offered by Tieapart.com. The feedback is used to monitor customer satisfaction and to improve our online sale services.
For any communication, write to customercare@tieapart.com indicating the number of the order confirmation and/or your personal data.
PAYMENTS AND SAFETY
The data of the credit card are safe and secure, supplied as encrypted directly to the secure server of Banca Sella Spa (https://www.sella.it). The data are sent from the Bank to the appropriate international authorized circuits that return the result of the transaction, providing information on the successful purchase. In case of payment through the PayPal system (https://www.paypal.com), you send payments securely, conveniently and in an economic manner.
ACCEPTED PAYMENT METHODS:
CREDIT/DEBIT AND PREPAID CARDS
We accept all the cards that have the logo of Visa, MasterCard, American Express and JCB, the rechargeable credit cards and Maestro and Visa Electron cards.
PAYPAL
The most popular online payment system in the world, easy and secure. If you do not have a PayPal account yet, please create it here or from the login page, before completing the order.
WIRE AND BANK TRANSFER (Europe)
Banca Sella let you choose this kind of payment by the International circuit SOFORT.
You can also make a bank transfer directly from your personal bank; in this case, you must follow the instruction at the end of the order form. There you will find the IBAN code to be used for payment.
This procedure requires a longer timeframe for the execution of the practice and then it may stretch of 1-3 days the delivery time of the order.
CASH ON DELIVERY (Europe)
We are able to receive payments by "COD" at the time of delivery of the package by the courier. This concerns Europe only. This service costs € 7,00. The payment methods allowed by the courier are usually cash or check.
VAT BILLING
Our prices include VAT for shipments within the European community. The VAT is automatically deducted instead if the purchase request is from a country outside Europe.
You can enter your VAT number and get an invoice for your purchase, indicating the company name.
The invoice will be sent by email when the order is shipped.
The billing information that you provided during the order cannot be modified. In addition, due to the automation of administrative processing, we cannot issue a newly revised invoice.
Returns Policy
If for any reason you feel not satisfied with your purchase, you are entitled to terminate the contract within 30 days after receiving the goods and get a refund of the returned goods by contacting the Customer Service and making sure to comply with certain requirements that you can read below.
RETURN TERMS AND CONDITIONS:
Customers who wish to return the goods must first of all contact Customer Service (customercare@tieapart.com) within 15 days to explicitly express their will to terminate the contract. In the e-mail, the customer should indicate the name, the order number and the item he needs to return.
The article intended to be returned must be shipped to our warehouse within 15 days from termination declaration. The refund will take place as soon as our staff will have the occasion to receive and check-out the products.
The returned item must not have been worn, washed or altered in any way. Garments must be in perfect condition and shoe soles must not show signs of wear. The articles that will demonstrate to have suffered a loss of value can not be fully refunded. The customer is responsible for the quality conditions of the returned products. Each item must include all packaging, labels and accessories that it used to have as it was delivered. The Tieaparts security seal present on garments must not be broken or cut. All garments must be returned with their original box which can not be altered or damaged or used as a single outer packaging for shipment. Packaging, labels and everything that accompanies the article, are considered part of the product itself. The accompanying letter of Tieapart is destined to the customer and may be withheld.
Returns must be shipped from the same country as the original destination of the order. This is necessary to allow the electronic label to work properly.
The above conditions are necessary for the return to be accepted.
DECREASE IN VALUE AND TAMPERING OF THE SEAL
When checking the returned goods, our staff will verify that there isn't a loss of value and that the Tieaparts seal is intact.
-Loss of value of the goods:
The customer is held responsible for the condition in which the goods are returned. Any decrease in value resulting from handling the product more than necessary to establish the nature, characteristics and functioning of the product may determine the inability to remarket the good.
In this case, the customer will be worth retaining a share of money estimated on the decrease of value. Among others, some of the products manipulations that can determine a decrease in value are the damage of the package, the removal of the labels, signs of use and loss of packaging.
-Tieapart's seal manipulation:
The Tieapart seal is a plastic seal bearing the Tieapart.com logo which is applied to products during quality control before shipment.
To guarantee our staff that the item has not been worn or used for reasons other than the size test, the seal must be intact and not tampered with. Therefore, do not remove the seal until you are sure you are not returning the product. Items returned with a missing or tampered seal will not be accepted.
REIMBURSEMENT
The refund will be scheduled as soon as our employees have received and checked the returned goods.
If the return meets the eligibility requirements specified above, Tieapart.com undertakes to refund the purchase, excluding any "cash on delivery" payment costs as this is a service provided directly by the courier.
The refund will be made within 14 days of the arrival of the return at the Tieapart.com warehouses, through the same payment method used by the customer. In the event that the Customer has chosen Cash on Delivery as a payment method, the refund will be made by bank transfer.
Exceptions to reimbursement of shipping costs:
1. Order and purchase of a number of items sufficient to reach the free shipping threshold (currently 89 € for Italy and Europe, and 178/445 € for the rest of the world) and return of a number of items that actually bears the value of your order below that threshold.
2. Return of orders whose amount is less than the free shipping threshold.
3. Orders and products returned and purchased with promotional coupon codes of any kind and value.
ALTERNATIVE REFUND:
After the authorization of the return, the Customer can choose one of the three compensation formulas specified below:
- Size exchange: You can ask for the size replacement only for the same item you have ordered, if available (you can have only one free size exchange for each authorized return).
- Product exchange: The Customer will receive a discount code coupon for the value of the returned items, which can be used to purchase a different item.
- Value Coupon: The customer may request, instead of a cash refund, a discount coupon of the same value as the return to be used for a future purchase on the Tieapart.com website.
HOW TO PREPARE THE SHIPMENT:
1. Contact Customer Service at customercare@tieapart.com and communicate the will to return the goods reporting: Order number, code or description of articles. We ask our customers the courtesy to inform us of the reasons for the return.
2. Pack the package carefully, possibly using the same packaging received. An unsuitable packaging may damage the goods and result in a loss of value. When using the same packaging of Tieapart, do not forget to remove the previously used labels.
3. Apply on the package the electronic label (It is attached to the parcel inside the Tieapart letter). The electronic label allows you to make the return for free. In the event that the electronic label had been lost, please contact our customer service to receive a copy via e-mail. In the case of non-use of the provided electronic label, the shipping costs will be considered as charged to the customer.
4. Contact the courier by phone and tell them that you get already the electronic label and agree with a pickup in the place and time that you prefer, or go to the nearest access point.
Shipping address for return:
Sleekrock di Mauro Del Siena
Loc. Il Colle, 1 - 06016 San Giustino
Perugia - Italy
This Return policy refers to the current Italian law and in particular the Legislative Decree D.Lgs. 21/2014 which regulates the Consumer Code.
For any communication, write to customercare@tieapart.com indicating the number of the order confirmation and/or your personal data.
