FAQ

Delivery

Payment

  • What are the accepted payment methods?
    On TieApart.com you can pay via:
    Credit/Debit and Prepaid Cards (Visa, MasterCard, American Express, JCB, Maestro, Visa Electron)
    PAYPAL
    Bank transfer / Wire Transfer
    Cash on Delivery (Europe Only)
    SOFORT (Europe Only)For more information, go to Payment & Safety.
  • Can I make a Cash Payment?
    Yes, if you live in Europe, by selecting "Cash on Delivery" before proceeding with the order, you will pay with cash to the courier UPS when you receive the package. This service is charged of 7€ cost. For more information, go to Payment & Safety.

Return

Gift

  • My order is a gift, how can I ship it to the one I want?
    It’s easy, just remember to enter his or her address before proceeding with payment. We also assure you that there will not be any price in your order, neither on the items nor on the shipping documents. The invoice, in PDF format, will be only send to your e- mail address.
  • Can I buy a gift card online?
    Yes, TieApart offers a Virtual Gift Card, click here and choose the one that is right for you.
    How does Virtual Gift Cardworks?
    You want to give a friend a gift, but your friend "has everything" or you don’t know what to give? By giving a Virtual Gift Card, you make it possible for your friend to purchase the particular item or product that he or she and you will be able to choose the amount of the gift. Then you will receive an e-mail with the Gift Card and the coupon code to send or print for your special one!
    When does the Virtual Gift Card expire?
    The Virtual Gift Card’s expiry date occurs 12 months after its purchase.
  • Can I receive my order in a gift package ?
    Yes, upon request, TieApart offers a FREE Gift Packaging.
  • Can I send a personalized card together with my order/gift?
    Yes, you only need to write your personal message in the dedicated text box before you make the purchase. That message will be written in the greeting card that will be sent together with the gift.

Personal shopper

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